Troubleshooting

If there is any bond on the applicator, your segments prefer to stick to the applicator. Another reason may be because the bond hasn't had time to get tacky. When the bond is tacky, it grabs like a magnet.

Solution: Wipe the arms of the applicator after applying every segment. Try holding the segment at the very tip so no bond transfers to the applicator. Wait 30 seconds or so for the bond to become tacky. 

You should not have much lash bond on your natural lashes at all. You only need the bond on the areas that the segments will attach to. If you have trouble with removing lash bond off your lashes, you need to use less bond (see next question).

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Solution: Use our Lash Cleansing Gel and allow to soak for a few minutes. 

Bond should only be applied to about 1/3 of your natural lash. The bond should not seep through the lashes or stick to your applicator. Do not use the black bond like a mascara until you are comfortable with the amount of bond you need. This will cause your lashes to become clumpy and difficult to remove the bond. 

Most times, the answer is too much bond. 
The bond is designed to never fully cure. This ensures the system is damage free and allows your natural lashes to breathe and grow freely. If too much bond is used, the lashes will remain tacky and the bond will not even semi cure. 

Solution: Using the sealant can help with this until you get the right amount of bond. 

This is a result of too much bond. Try a little less during your next application.

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Solution: Use our Liquid Lash Coating

There are a few ways you can use the black bond with the micro-mascara wand: 

Curve the wand into a C-Shape

or 

Apply the bond only to the lash segment band

or 

Apply the bond using a vertical dabbing motion instead of applying it horizontally. Place black dots along the lash line around 1-2mm from the waterline. 

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To use the white/clear bond without creating a mess on your lashes you can :

Use the tip of the lash brush vertically and place small dabs of white bond along the lash line, about 1-2mm from the waterline 

or
Apply the white bond only to the lash segment band

Our lashes are pretty water-resistant. However, hot water and steam in excess amounts can cause the lash bond to soften.

Solution: Allowing them to air dry before touching them will prevent any casualties. Once your lashes have air-dried, give them a fuse to ensure they are secure. 

You should not feel your lash segments when they are applied properly. 

Solution: Apply segments at least 1-2mm from the waterline and overlap each segment slightly. 

This can be for a couple of reasons. First off, you may have the segments applied too close to the waterline. Secondly, you may have used too much bond. 

Solution: Apply segments at least 1-2mm from the waterline.